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FAQ

  • Q. What kind of product is the digital code card pack?
    A. The digital code card pack is a code used in the game [Dragon Village Collection] to acquire exclusive dragons and items. The product consists only of digital codes, not physical card packs.
  • Q. Will the actual card be delivered?
    A. This product is a digital code and no physical card will be delivered. E-mailed codes are available to use in the game [Dragon Village Collection].
  • Q. How can I get the code?
    A. After the payment is completed, the code will be automatically sent to your account's email.
  • Q. I didn't receive the code via email.
    A. Please contact customer center with the order number and the product name you ordered.
  • Q. How do I use the code?
    A. [Dragon Village Collection] In-game Settings > Card Code button to enter the provided code.
  • Q. I typed an unused code, but it returned the message "It's the code already used."
    A. You can enter each code only once to use it. If you receive a duplicated code error when you have never used it, please contact the customer center with screenshot showing the code, PID (Player ID), and the email address you received the code.
  • Q. Is there an expiration date for the code?
    A. There is no expiration date for the code
  • Q. How can I gift a product?
    A. You can gift the code number sent by email after the purchase is completed. The code can only be used once, so be careful not to expose the code number.
  • Q. Can I review the card shown after entering the code in the game?
    A. Currently, there is no function to collect or review cards. Illustration cards shown during card pack opening are part of the production effects.
  • Q: Can I keep illustration cards when I buy a digital card pack?
    A: We are adding a function allowing you to collect and review regular digital cards. We will update you on the details.
  • Q. How can I proceed with a refund?
    A. We can not refund used codes and we can not offer a refund due to a customer's change of mind. Unused codes can be refunded within 14 days of purchase. Please contact the customer center with the inquiry including the order number and code number, and the screenshot of the email you received the code.
  • Q. Can I request a full refund if I fulfill the refund requirements?
    A: Refunds excluding fees that occurred from PayPal will be processed. If you proceed with the refund, you can check the PayPal fee, which will be excluded from the final amount, and the total refund amount you will receive through the invoice.
  • Q. How long the delivery will take?
    A. This product is a digital code item that is not a physical product, so no physical product will be delivered. The emailed code will be available in the game Dragon Village Collection. The email delivery time may vary depending on the country and the Internet environment, but usually, it can be received within 24 hours.
  • Q. Which countries can I purchase the product from?
    A. Since the product is a digital code item but not a physical product, It can be purchased from all over the world except Korea. However, some countries or regions may be limited depending on the payment system and Internet connection environment.
  • Q. How is the shipping cost calculated?
    A. Since digital code items that are not physical products will be sent via email, there is no additional cost.
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